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Customer Service
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This is how easy you can shop in Acuity World WebShop:
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Your Shopping Cart
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When you have studied the contents of your shopping cart, you have a number of options: You can change the number of products. Click "Update quantity" when you have changed the number of products.
1. You can delete a product from your shopping cart by clicking the "Delete" button.
2. If you want to see what you have already added to your cart, and then want to find more products, click "Search more products"
3. You proceed with your purchase by clicking "Proceed to Checkout".
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Purchasing Process
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Login:
If you are already logged in, you will automatically move on to delivery information. Or you can choose to log in by entering your user-name (your email address) and password. The advantage of doing so is that it will not be necessary for you to enter your address information. If you have not already registered as a user you may choose to do so now.
Delivery Information:
This is where you enter your address information if the fields have not yet been filled in. Required entries are marked with a red asterisk. If your products are to be shipped to another address than the invoice/receipt, please also fill in the "Delivery Address" field.
Mode of Payment:
Select the type of debit card of credit card that you wish to pay with.
Confirm Order:
At this point, you can once again look through your order. Remember to check that you have ordered the right products and that your address (and your email address) is correct. Please note that your order will not be executed until you have clicked "Confirm!" In connection with your payment, you will be lead on to a secured server where you will be asked to enter your credit card number, control numbers and date of expiry.
Order Confirmation:
As soon as your order has been executed, you will receive an email with your order confirmation. We recommend that you print out this email since it contains important information on your purchase - such as your order number, which we will require if you should need to contact us regarding your order.
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Place Products in Shopping Cart
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When clicking the "Add-to-Cart" button to the right of the product you want, you will automatically place one item of the product in your shopping cart. You can always delete products or correct the quantity in your shopping cart later on. Once you have selected the products you wish to buy, you proceed with you purchase by clicking the shopping cart symbol at the top to the right.
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